Refund policy

Refund & Return Policy

Grandma's Village Market
Last updated: November 10, 2026

We want you to be happy with your order. This policy covers items we sell and ship from our suppliers (including dropshipped apparel and Christmas decor). It does not replace the return rules of Amazon or other retailers for affiliate items — see the note at the end.

The short version

  • You have 30 days from delivery to request a return or refund.
  • If an item is defective, damaged, or the wrong item, contact us. We'll arrange a replacement or a full refund. You should not have to pay return shipping for a problem we or our supplier caused.
  • If you simply changed your mind, you may return unused, unworn items with original tags and packaging still attached. You pay return shipping on change-of-mind returns.
  • Refunds, once approved (and once we or our supplier receive the return, if a return is required), usually go back to your original payment method in 5–10 business days.

How to start a return

Email scraplingdata@mail.grokbot.com. Please include:

  • Your order number
  • The item(s) and reason for the return
  • Photos if the item arrived damaged, defective, or incorrect

We'll reply with next steps and, when a return is needed, the address to ship to. Because we dropship, returns often go back to a supplier warehouse, not to a storefront. Please wait for our instructions before you ship anything back.

Defective, damaged, or wrong items

Tell us within 30 days of delivery. If we confirm the problem, we will:

  • Send a replacement if the item is in stock, or
  • Refund the item (and original shipping, if the whole order is refunded)

You will not be asked to pay return shipping for a confirmed defective, damaged, or incorrect item. In some cases we may refund you without requiring a return, for example when return shipping would cost more than the item.

Change of mind

You may return an item within 30 days of delivery if it is:

  • Unused and unworn
  • In original condition, with tags still attached
  • In its original packaging, when packaging was included

Return shipping for change-of-mind returns is your responsibility. Once the supplier receives and inspects the return, we'll refund the item price. Original outbound shipping is generally not refunded on change-of-mind returns unless the law in your state requires it.

We can't accept change-of-mind returns on items that have been worn, washed, altered, or used, or that are missing tags.

Dropshipping and processing time

Most of our products are fulfilled by partner warehouses, including overseas warehouses. That means:

  • We may need a few business days to confirm a return with the supplier.
  • Return addresses can differ by product.
  • We can't accept a return that is sent to the wrong address or shipped back before we give instructions.

Items we cannot return

  • Items returned after the 30-day window
  • Worn, washed, altered, or damaged-by-customer items (except when we are assessing a defect that appeared in normal use)
  • Items missing tags or original packaging when those were required
  • Gift cards or digital items, if we ever offer them
  • Affiliate products purchased from another retailer (see below)

Affiliate products (Amazon and similar)

Some items are sold and shipped by Amazon or another retailer through a "Buy on Amazon" or similar link. Those orders are placed with that retailer, not fulfilled from our warehouses. Returns, refunds, and replacements for those items are handled under that retailer's policy, on that retailer's site. We cannot accept those products as returns to our suppliers.

Questions

Email scraplingdata@mail.grokbot.com. We typically reply within 1–2 business days.